In order to stem the health crisis and its economic and social impacts, the Madagascar Multisectoral Emergency Plan (PMDU) set up by the Malagasy Government from 2020, has defined among its priorities with regard to the tourism sector. , namely, among other things, the maintenance of human capital while strengthening their skills, maintaining the activities of tourist companies by supporting recovery projects carried out by the private sector.
In this context and in the management of the crisis and the preparation of the post-COVID recovery of the tourism sector, the Ministry of Tourism has developed a program to ensure that the operators of the entire tourism chain comply with the Covid-19 health protocols. – in order to gain the trust of customers, both national and international. The Ministry of Tourism, the National Tourist Office of Madagascar and the Confederation of Tourism of Madagascar have developed COVID-19 health protocols in 2020 and conducted the first sessions in several regions. In order to ensure that operators comply with health measures, 117 tourist operators (hotelier, restaurateur, travel agent, tour operator or guide) were trained in COVID-19 protocols between February and June 2021 by the Ministry of Tourism. The latter’s mission is in turn to train more than 6,000 workers in the sector in Analamanga, Sainte-Marie, Nosy Be, Antsiranana, Atsimo Andrefana and Anôsy. Training sessions for tourist workers in COVID-19 protocols began in August with the launch in Nosy Be on August 23 and in Antsiranana on August 26. For Analamanga, the official launch took place on August 30 with the objective of training at least 2,500 employees in the Accommodation-Catering (HR) and Travel and Tourist Services (EVPT) sector in the region. The training will be intended for managers, Covid referents and employees. The shared vision is to have a tourism industry meeting global health standards and ready to welcome tourists again.